SIP & PBX
Carrier SIP, on-prem and cloud PBX, multi-site dial plans and number porting.
Voice infrastructure that stays on the call.
SIP trunking, contact-centre platforms, voice security and the integrations that let your CRM and your phones talk to each other properly.
Six things IP Telephony usually means in our engagements.
Each capability is shipped by the same team that runs the engagement end-to-end. No handoffs to a different shop mid-way.
Contact centre
IVR, ACD, skill-based routing, omnichannel and supervisor wallboards.
CRM integrations
Click-to-dial, screen pops, call recording and the CRM-CTI bridge for Salesforce, HubSpot, Zoho.
Voice security
TLS / SRTP, anti-fraud, recording compliance and SBC hardening.
Quality of service
WAN QoS, voice analytics and the call-quality dashboards your operations team will use.
AI & transcription
Real-time transcription, sentiment analysis and agent assist. Wired into your existing platform.
The default stack for this practice.
Components the bench already runs to production depth, the hiring market already supplies and the customer's security team already approves.
Asterisk
FreeSWITCH
Cisco UCM
Avaya
Twilio Flex
Genesys
AudioCodes
3CX
Four phases. Same shape, every engagement.
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01
Discovery & alignment
Stakeholder workshops, real requirements, security review and the kind of spec your team will actually sign.
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02
Architecture & blueprint
Tech selection, infrastructure design, integration mapping, compliance review. The decisions that come before code.
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03
Engineering & ship
Sprints with your team in the room. Security hardening, integration, testing, demos every two weeks.
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04
Operate & evolve
24/7 operations, optimisation and the long-tail engineering that keeps the system running as the business evolves.
Four reasons it usually comes down to.
01
Engineers who have shipped at scale in enterprise voice and contact-centre platforms. Not consultants reading the manual.
02
Same team from kick-off to year three. No handoff to a different shop after go-live.
03
Audited code, open architecture and the security review your CISO will accept on week one.
04
Fixed-scope or T&M. Whichever way the work needs to be priced.
IP Telephony. The questions buyers ask first.
Short, specific answers from the team that delivers this practice.
What does ASMUTEK IP Telephony actually deliver?
SIP trunking, contact-centre platforms, voice security and the integrations that let your CRM and your phones talk to each other properly. Delivered by a senior practice with twelve years of enterprise reference accounts in healthcare, banking, education, manufacturing, telecom and the public sector.
How is ASMUTEK's IP Telephony practice different from a typical agency or system integrator?
Three operating differences. First, the team that scopes the work is the team that runs it through the first two operating cycles. Second, every system we ship is built to pass an independent architecture and security review. Third, customers receive read access to source, runbooks and the deployment topology on signature.
Which technology stack do you use for IP Telephony?
We default to the components our customers' security teams already approve and their hiring market already supplies. The "stack" section of this page lists what we currently run in production. New components only enter customer estates after they have earned a place inside ASMUTEK production first.
How long does a typical IP Telephony engagement take?
The "engagement model" section on this page sets the standard arc. Most ip telephony engagements run discovery in two to four weeks, architecture and pilot in four to eight weeks, and full rollout over months three through six. Long-tail run and renewal start at month six and continue across operating cycles.
Which industries do you deliver IP Telephony into most often?
Healthcare, banking and financial services, education, manufacturing, telecom, the public sector and the commodities desks. Sub-sector concentration varies by year but our reference list spans 490 customer environments across 20 countries. Industry-specific references are released on request under NDA.
How is IP Telephony priced?
Two commercial models. Fixed-scope for engagements where the outcome is well-defined and the customer wants budget certainty. Time and materials for ongoing build, run or renewal cells. Both models carry an SLA, named delivery lead and a renewal clause inside the contract. Detailed commercial pack available from the contact desk.
Do you sign customer DPAs and NDAs?
Yes. ASMUTEK signs customer Data Processing Addenda aligned to GDPR Article 28, the UAE Personal Data Protection Law and the DPDP Act 2023. Mutual NDAs are standard. SOC 2 Type II, ISO 27001 certificates and the latest pen-test summary are released through the trust centre under NDA.
Bring us your ip telephony problem
Tell us what you're building.
Send a brief, a Loom, or a calendar slot. We'll bring an architect to the first call and a sample of similar work to the second.
- SOC 2 Type II · ISO 27001
- Engineer-led discovery call
- Fixed-scope or T&M